Frequently Asked Questions

Everything you need to know about our precision-engineered tools.

What is the typical lead time for order processing?

Most orders are processed within 1-2 business days. For high-precision tools that require final calibration, processing may take up to 3 business days before shipping.

Do you offer international shipping for professional tradespeople?

Yes, we ship our professional-grade tools worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location and local customs regulations.

What is your return policy for hand tools?

We offer a 30-day return policy for unused tools in their original packaging. If you find a manufacturing defect, please contact our support team immediately for a replacement or full refund.

Are TrigJig tools covered by a warranty?

All TrigJig products come with a lifetime warranty against manufacturing defects. This does not cover general wear and tear from daily use or damage caused by misuse or lack of maintenance.

How can I track my shipment?

Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Can I modify or cancel my order after it has been placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered our fulfillment process and cannot be changed.